Customer Account Set-up
New Customer? Welcome to our flock!
No pecking around on our watch; we get you to the good stuff quick! Become a registered customer to save time during checkout and for fast access to your order history.
Submit the completed form then watch your inbox for a link to set your password.
* If you are tax exempt, an exemption form must be provided by you to omit sales tax from orders. Please email a copy of your exemption certificate to [email protected]
Since 1978, Health Care Logistics® has been a health care industry leader specializing in manufacturing, packaging and distributing unique and hard-to-find products. Complete customer satisfaction is at the heart of everything we do.
HCL® guarantees an unmatched inventory of unique and hard-to-find items that includes compounding and dispensing products, infection prevention supplies and unit dose packaging materials, as well as many other lines. We stock more than 8,000 products from 22 unique lines.
Health Care Logistics also offers small package quantities, free samples and same-day shipping for most orders. Our hassle-free return policy allows you to return any product, at any time, for any reason.
We've spent more than 45 years tailoring our products and services to the needs of our customers. If we don’t carry the product you're looking for, we will find it for you at no extra charge.
Baked or Fried? Payment options are like dipping sauces — we have you covered!
Would you prefer to use a credit card or apply for a line of credit? To pay by credit card, enter the information during checkout. To apply for credit, submit the completed form and a member of the coop will get back to you within 24-48 hours.
Chicken Nuggets - Useful Account Information You have account questions, our Accounting Department has answers! Download our W-9 for your records. Our Accounting Department updates this form annually at the beginning of each calendar year. If you need further assistance, please contact our Customer Service Department.
Virtual Visits & Demonstrations
Because we believe the one-on-one connections we make with you are critical to your satisfaction and your success, we now offer virtual visits. Expect the same level of commitment to meeting your needs, just from a different viewpoint.
Tired of wasting time on manual drug and supply replenishment? Automate your routine with our exclusive RFID tag-based system, Stat Stock. We’ll show you how easy it is to identify and locate expired or recalled items anywhere in your facility and in half the time of traditional methods!
Whether you’d like to know more about our remote temperature monitoring system, Stat Temp, or you’re curious about device compatibility, we’ll help you better understand this time-saving service so you can make informed choices.
goHCLabels.com, our exclusive web-based service allows multiple users from your facility to create, save, share and print pharmacy labels from your very own printer. You’ll never lose or recreate a label again!
Order Assistance
Chicken Tracks Looking for your main course? All you need is your order number and a destination zip code.
If your product was shipped via freight or you need to speak to the colonel, contact our Customer Service Department at 1.800.848.1633. We’ll run around like a chicken with its … (don’t make us say it) to help you out!
Chicken Feed - Pay an Invoice
Note: This service does not use your log in information from goHCL.com. You will need to set up a separate account using an independent username and password associated with the HCL payment system (Versapay).
- Versapay User Guide PDF
- First time user? Click here
- Already on Versapay? Click here
Back to the Henhouse - Returns & Exchanges - We make every effort to supply quality merchandise throughout all of our product lines. If for some reason the product(s) doesn’t meet your satisfaction or needs, we make the return process as easy as possible. We will accept any return, at any time, for any reason*. That’s our promise to you. Request a Return Authorization Number by calling us at 1.800.848.1633 from 8 a.m. – 8 p.m. EST, Monday - Friday.
*We may offer partial credit based on the manufacturer’s warranty, certification or other expiration event. An additional year of warranty is applied to the manufacturer’s coverage for all cold storage units. Sterile items are non-returnable due to cross-contamination concerns.
Submit your RMA request online
Strut to the front of the flock with EDI! Once enrolled, EDI (Electronic Data Interchange) provides customers with secure direct order privileges and eliminates the need to call, chat or email HCL. EDI also eliminates manual processes, improves accuracy and allows users to receive electronic invoices.
Customers can enroll EDI with HCL via the following connections/methods:
- Direct Connection with HCL:
- FTP
- SFTP
- VAN
- AS2
- cXML
- Non-direct Connection:
- GHX
- Prodigo
- Invoice Delivery Services
Please complete and submit the EDI Boarding Request Form below. Responses to your request will be made via email within 24 business hours.
W-9 Information
Download our W-9 for your records. Our Accounting Department updates this form annually at the beginning of each calendar year. If you need further assistance, please contact our Customer Service Department.
Technical Support
Need help troubleshooting a technical issue? No problem! Our TS professionals & Customer Service Reps are ready with answers.
- GoHCLabels: 1.800.848.1633 ext. 4644
- Euclid and Unit Dose: 1.800.848.1633 ext. 4644
- Stat Stock or Stat Temp: 1.800.848.1633, press 1 for customer service.
- Other HCL Products 1.800.848.1633, press 1 for customer service.
Online Store Help
Health Care Logistics wants to make it easy for you to receive the help you need to complete your online shopping experience. You can easily reach our Chat Online representatives with any questions from 8:00 a.m. to 8:00 p.m. EST, Monday – Friday. Any after-hours Chat questions will be promptly answered during the next business day.
Recover Password If you are registered as an Online Shopper, go to our Log in page and click the "Forgot your password?" link. If you still cannot remember your password, contact customer service at 1.800.848.1633.
Online Shopper Registration If you are an existing HCL customer and would like to add online shopping users to your account, please register them as a new online shopper. You will need your Customer ID in order to successfully add them to your account.
Online Chat You can easily reach our Chat Online representatives with any questions from 8:00 a.m. to 8:00 p.m. EST, Monday – Friday. Any after-hours Chat questions will be promptly answered during the next business day.
Meet the Team
In the HCL Barnyard Because we consider you part of our extended family, we’re inviting you to our inner circle.
Our team directory features short bios filled with fun facts, hidden talents and interesting tidbits about our teammates — one of whom has four legs and fur!
Don’t miss the chance to kick up some hay and cluck with us on the trade show floor!
Online Catalogs
Something to Crow About We spend an entire year compiling all the product information, handy tips and fun stuff you find in our annual product catalog, but you can access it all instantly from our online library! Browse our entire collection of specialty publications or request a printed copy be mailed to you today!
Access Digital Catalogs or Request Hard Copies