Frequently Asked Questions
order
Where can I find the status of my order?
You can visit: https://gohcl.com/order-status
After entering your Order number and zip code, you will be populated with your latest order status.
Does HCL offer special orders?
If we don’t have what you need, we will source it for you at no charge! Our knowledgeable representatives are ready to assist you by looking for non-stock products, modifying existing products, customizing products or providing you with a referral. Contact us at 1.800.848.1633. No inquiry is too strange and no request is too small.
returns
What is HCL’s return policy?
We make every effort to supply quality merchandise throughout all of our product lines. If for some reason the product(s) doesn’t meet your satisfaction or needs, we make the return process as easy as possible and stand behind our Hassle-Free Return Policy. We will accept any return, at any time, for any reason. That’s our promise to you.
samples
Does HCL offer free samples?
Try before you buy. HCL offers free sample kits for many of our disposable products. Look for the Free Sample icon on our website to identify participating products. Request your sample(s) online or by contacting Customer Service at 1.800.848.1633.
HCL
Is HCL right for me?
HCL provides an extensive offering of unique and hard-to-find items to hospitals, pharmacies, surgery centers, outpatient clinics, long-term care facilities, wholesalers and correctional facilities, as well as other markets in the healthcare industry.
Where are you located?
Find directions here: https://gohcl.com/directions
How do I stay up to date on new / hot products?
There are many ways to keep up with new or hard-to-find products.
- Check out the HCL & Advisory Board Blogs
- Email sign up
- Print mail sign up
- Follow us on Social Media
How long has HCL been in business?
Since 1978, Health Care Logistics has been a health care industry leader specializing in manufacturing, packaging and distributing unique and hard-to-find products.
website
Why do I get an error when I search for products on the website?
With the launch of our new website platform, we've implemented enhanced security measures. While we’re actively working on a long-term solution,
there are a few steps you can take on your end to resolve any issues you're experiencing with search functionality.
If the problem persists, please don’t hesitate to reach out to us—we’re here to assist you!